Introduction

At JP Computers, we strive to provide fast, reliable, and affordable shipping for all of our customers. This Shipping & Delivery Policy outlines the terms and conditions for shipping and delivery of the products purchased from our online store. By placing an order with us, you agree to the terms of this policy.

Processing Time

• Order Processing: All orders are Delivered within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• Order Verification: For security purposes, we may verify your order before processing it. This may involve confirming your payment details or requesting additional information.

Cash on Delivery Process*:

1. Customer Places the Order:

   • Customer selects and places the order through the website or sales team.

2. Order Confirmation:

   • The order is confirmed, and the delivery team is notified.

3. Delivery and Installation:

   • The delivery team delivers the product to the customer's address.
   • Installation or setup (if applicable) is performed by the delivery team.

4. Payment Collection:

   • Payment is collected after the product is delivered and installed.
   • Payment can be made in cash or other accepted methods (if applicable).

5. Receipt and Completion:

   • The customer receives a receipt for the payment.
   • The order is considered complete after payment is made.

Shipping Methods & Delivery Times

We offer the following shipping options:

• Standard Shipping: Delivery within 3-7 business days.
• Expedited Shipping: Delivery within 2-3 business days.
• Next-Day Shipping: Delivery within 1 business day for orders placed before the cutoff time (usually 12:00 PM local time).
• COD Payment: You will need to pay an additional ₹1000 for installation and setup charges after the setup is completed and the full payment is made in cash to the delivery personnel.

Please note that delivery times are estimates and may vary depending on your location, weather conditions, and carrier delays, which are beyond our control.

Shipping Rates

Shipping rates are calculated based on the weight, dimensions, and destination of your order. You will be able to view the shipping costs during the checkout process before completing your purchase. Occasionally, we may offer free shipping promotions on qualifying orders—these will be clearly marked on our website.

International Shipping

Currently, JP Computers only ships within Tamil Nadu, India. We do not offer international shipping at this time. If you are located outside of [Insert Country Name], please contact our customer service for alternative solutions.

Delivery Issues

Incorrect Address

Please ensure that your shipping address is accurate and complete. JP Computers is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If you realize that you've entered the wrong shipping address, please contact us immediately. We will do our best to update the address before the order is shipped, but we cannot guarantee this if the order has already been processed.

Lost or Stolen Packages

JP Computers is not responsible for lost or stolen packages that are confirmed as delivered by the carrier. If your package is marked as delivered but you did not receive it, please check with neighbors, household members, or your building’s management. If the package is still missing, please contact the carrier for further assistance. You can also reach out to our customer service team for guidance.

Delayed Delivery

While we strive to ensure timely delivery, delays may occur due to factors beyond our control, such as weather conditions, carrier issues, or high shipping volumes during peak periods. If your order is delayed, please check the tracking information and contact the carrier for updates. If you still have concerns, feel free to reach out to our customer support team.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of receiving your order. We will require photos of the damaged item(s) and the packaging to assess the situation. Depending on the nature of the damage, we may offer a replacement, a refund, or a store credit.

Returns & Exchanges

For information on returning or exchanging your purchase, please refer to our [Return & Refund Policy].

Contact Us

If you have any questions or concerns about your order or our shipping and delivery policy, please contact us at: 9791497636